Competition Details

Records Officer
Registrar's Office
$28.29 - $32.79
Thursday, January 11, 2018
Thursday, January 18, 2018 (midnight)


Vacancy Type: Full-time support staff replacement position (Full-time support staff will be given first consideration)


We require a qualified individual to perform a variety of routine, non-routine and complex tasks related to the creation, maintenance and verification of student records for a specified group of programs.




  • Perform enrolment activities of students (i.e. create enrolment records, prepare registration information, review and process requests for changes, etc.)
  • Respond to IntelliResponse e-mails and student inquiries/requests for information
  • Verify and communicate registration status and changes for students, faculty and other areas of the college as required
  • Troubleshoot student records issues and handle complaints
  • Ensure accurate records of achievement are maintained
  • Communicate with and inform faculty regarding student records, system routines and college policies and procedures
  • Respond to requests for affirmations, statements of participation and verifications of enrolment
  • Purge student files/marks collection
  • Generate reports as required
  • Prepare and issue documents (i.e. diplomas, degrees, certificates) as required
  • Communicate and report student enrolment and achievement to government agencies
  • Verify and process transcript and Application to Graduate requests
  • Coordinate administrative aspects pertaining to the graduation of a student (i.e. mailings, monitoring responses, updating student records, preparing documents, awards, reports)
  • Assist in the development of the Convocation invitation
  • Participate in all Convocation events/planning
  • Prepare and organize the order of graduates and documents for the ceremonies
  • Communicate, advise and provide lists and reports to support the coordination of Convocation
  • Mail documents to graduates who do not attend Convocation
  • Verify the accuracy of student fees and initiate fee adjustments, as required
  • Communicate with and advise Fees staff regarding student registration and status
  • Process fee payments and balance batch deposit
  • Assist with the release of student refunds
  • Produce fee invoices for students as required
  • Support the scheduling and registration process by creating program cohort offerings
  • Identify system problems/errors and provide possible solutions
  • Review, document and maintain processes, procedures and routines related to registration, achievement and convocation


  • Two year diploma in Office Administration – Executive, Microcomputer Applications; advanced Excel skills are considered an asset
  • Two years of experience working in a student-oriented customer service environment preferably in a post-secondary institution
  • Excellent interpersonal and public relations skills
  • Understanding & appreciation of issues/challenges facing students
  • Compassion & ability to determine when flexibility can and should be exercised
  • Highly developed client service skills & ability to respond with tact, diplomacy, discretion & professionalism
  • Excellent oral and written communications and listening skills
  • Demonstrated ability to work under pressure and in demanding situations
  • Ability to work both independently and in a team environment
  • Good problem solving skills
  • Ability to work under pressure, multi-task and meet deadlines

Apply Now

Apply to this competition  |  Print this competition

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources.