Competition Details

Student Success Advisor
Student Success Services
$31.06 - $36.06
Thursday, October 11, 2018
Sunday, October 21, 2018 (midnight)
Support-Full-Time (Temporary) - Appendix D


Replacement Support Staff, Full-Time Temporary (Appendix D) October 2018 to December 20, 2019 (Full-time support staff will be given first consideration)


The Student Success Advisor is a first point of contact for Student Success Services. The incumbent is responsible for identifying barriers to student success; responding to a wide variety of inquiries from students, staff and faculty; assessing student concerns; facilitating problem solving; and making appropriate referrals.

  • Advising students using a strengths and skills based approach, grounded in developmental and lifecycle theory and practice
  • Assessing student requests, concerns, and/or complaints through daily drop-in service and pre-scheduled appointments (in-person, phone, virtual) and facilitating problem-solving using College information systems and resources
  • Researching and piloting new delivery models to better meet the needs of students
  • Monitoring online referrals from faculty and staff, reaching out to students to understand needs and identify barriers to success
  • Providing appropriate information and individualized feedback to support students in successfully navigating the college system including institutional expectations, academic policies and procedures
  • Facilitating appropriate connections and referrals to support student concerns (e.g. personal, mental health, financial, academic, career)
  • Supporting students to develop life skills to support academic success (e.g. time management, organizational, problem-solving skills)
  • Supporting with the evaluation of possible learning disabilities and making referrals to Accessibility services at Conestoga as appropriate
  • Maintaining confidential documentation of direct and in-direct service
  • Staying current with AODA and the Ontario Human Rights Code, College policies and procedures, and advising and retention best practices
  • Connecting with at-risk student populations post-acceptance to proactively schedule advising appointments, provide information and resources on services available, and field questions, concerns and referrals to other departments as appropriate
  • Taking a lead in building awareness of Student Success Services and supports during the academic cycle through timely communications to faculty and students and varied outreach methods such as presentations, workshops and events in collaboration with the Communications and Events Coordinator
  • Acting as a resource and champion to the College community in identifying and understanding the needs of students and the supports required for student persistence/retention
  • Supporting the Operations and Management teams in the development and maintenance of Student Success Advising training manuals and best practices
  • Collecting and maintaining statistics relevant to Ministry reporting guidelines and the requirements of the College in coordination with the Operations team
  • Working with the Operations and Management team to evaluate effectiveness of service delivery and identifying key areas for improvement, prepare reports as requested
  • Representing the college on relevant College and community committees (e.g. Crown Ward Committee) as directed
  • Liaising with other college departments as appropriate to support student success 


  • Three year diploma/degree in the field of human services, education, or relevant field
  • A certificate, diploma, or professional designation in Academic Advising, Student Affairs/ Services, or Adult Education is preferred
  • Three years practical experience advising students in a post-secondary educational setting
  • Demonstrated knowledge of student and adult learning and development theory, approaches and best practices
  • Working knowledge of student academic and personal advising theories, approaches and best practices
  • Good understanding of academic operations as well as knowledge of college post-secondary, continuing education, and apprenticeship programs
  • Demonstrated experience working with and supporting a diverse student/client population
  • Ability to positively relate to students, staff and the public (one-on-one and groups) is essential
  • Proficiency in/experience with business computer applications including MSWord, OneNote and Excel plus Internet researching skills and basic familiarity with office procedures is necessary
  • Ability to learn and adapt to new software applications is important
  • Demonstrated listening, coaching, and facilitation skills
  • Excellent interpersonal and communication skills
  • Ability to work collaboratively within a team environment
  • Displays strong organizational ability with close attention to details
  • Strong critical thinking and problem solving skills
  • Travelling among campuses is required; A G2 license is necessary


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We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources.